Good  
    
 Based on 2198 reviews 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Jonathan S 
 
2023-10-29
 
 
 Verified 
The best in Dover
**Review for Best Western on TripAdvisor:** ⭐️⭐️⭐️⭐️⭐️ The staff at the Best Western are truly second to none. A special shoutout to Mayur and Megan, who were outstanding in accommodating our every need. Their dedication to ensuring our comfort was evident throughout our stay. Most definitely a place we'll be choosing for our future visits, and I wholeheartedly recommend it to others. Don't miss the chance to experience this wonderful hospitality.
  
 
  
 
 
 
  
 
 
 Maaria K 
 
2023-10-29
 
 
 Verified 
Positive
Very welcoming staff We had massages from the spa and we'll being center nadeera was very professional and so amazing that er booked another the following day. The jacuzzi was very pleasant only thing to make it better would be for some halal options
  
 
  
 
 
 
  
 
 
 Safari25622913611 
 
2023-10-28
 
 
 Verified 
Amazing customer service - perfect upgrade
We enjoyed our stay and extended for one night more. The night manager "Mayur" was very kind and gave us for the waiting time at the check-in free drinks and an upgrade for the lighthouse suite. All the staff members were attentive.
  
 
  
 
 
 
  
 
 
 Paulok 
 
2023-10-28
 
 
 Verified 
Pleasant stay!!!! With Ups and Downs
We never been to such hotel where humans really care for their guest. We have been staying more than 3 years with each BW Properties. but the staff of this property are from mixed cultural. First finding the hotel was a task as we couldn't be able to find a sign of hotel, anyhow we reached. Receptionist was welcoming. We had nice room and comfy bed. Great location and the bonus of being able to drop off bags right near reception and get a free parking permit. There is only one lift for the entire hotel, but checked in into our room. But later that rainy started and small leak in our room but Night staff Mayur rescued us out of that room, and transferred to other one. We came down later on for smoke, had a chat with Mayur. we didn't except a man with full of knowledge, he was loyal to the hotel, we offered him to work with us, he declined. I loved my overall stay at this hotel, but all staff are helpful and kind in nature, After having wonderful experience either in good or bad sense was good. Sure will visit and hope will meet Mayur again...xx
  
 
  
 
 
 
  
 
 
 natereddin 
 
2023-10-23
 
 
 Verified 
Excellent stay
Staff were very friendly and helpful, everything was clean and the food was amazing. The only negative was that the bed was slightly uncomfortable but it wasn’t a huge issue and didn’t outweigh the many positives of the stay.
  
 
  
 
 
 
  
 
 
 Terry N 
 
2023-10-20
 
 
 Verified 
Amazing location and very helpful staff
The hotel is in an amazing location. We had multiple rooms which varied from old to new. All were clean and welcoming. A special thank you to Rughit Patel at reception who handled a confusing situation for us with great compassion and understanding. His attitude was professional and appreciated.
  
 
  
 
 
 
  
 
 
 CruisingOkie 
 
2023-07-28
 
 
 Verified 
Nice stay with great customer service!
This was a pre-cruise stay for us out of the Dover cruise terminal. We went with another couple and had two different types of rooms. One faced the water and the other looked at the street out back. The ocean facing room was much larger with a big bathroom and a floor that sloped down at an angle. The one that faced the back had a tiny bathroom and shower, but they were both updated and clean. Beds were comfortable. Check in and out was easy. This is a historic hotel that has had a face lift. Bathrooms have been updated and new carpet in the rooms. There is only one elevator which you had to wait for and was smaller. We like to walk so we used the stairs a lot. It is my understanding that being a historic hotel, they had to petition and then finally got approval to put in another set of elevators. So at some time in the future there might be more elevators. The bottom floor had a restaurant and we had the breakfast buffet which was wonderful with many choices and great service. Next door is a Coffee house. The reason for the great ranking was the service. We unfortunately had our air conditioning go out on the second floor. They were unable to repair the a/c with in house help, and had to have someone come in the next day with the part to complete the repair. Mr. Patel at the front desk actually went home and grabbed his own personal fan and then went to his friend's house and grabbed their fan so that we could open our windows and get air circulation. THANK YOU! We also had good service from another lady at the desk with information on transportation and calling us a cab. As a side note, there is a walking trail along the beach out front if you'd like a stroll. We walked to the lighthouse at the "White Cliffs of Dover" from the hotel. That trail has beautiful views. It is an uphill climb to the Dover Castle, so we took a cab up the hill but walked back down. :-)